Connect With Our Team
Professional technical support and commercial inquiry channels for global chemical solutions.
Multiple Ways to Reach Us
Choose the most convenient communication method for your inquiry. Our team typically responds within 24 hours.
Phone Support
Direct line for urgent inquiries and technical consultations
8618638188764
Mon-Fri 08:30-18:00 GMT+8
Email Inquiry
Detailed product requests and quotation submissions
Response time: < 24h
Live Chat
Real-time assistance for quick questions
Available Now
Business hours only
Visit Facility
Schedule a factory tour or face-to-face meeting
By Appointment
Zhengzhou, Henan, China
Request Quotation or Technical Data
Fill out the form to request pricing, technical data sheets, or samples. Our team will respond within 24 hours.
Phone
8618638188764
8618638188764
Address
Parkin Building, Cuizhu Street, High-tech Development Zone, Zhengzhou, China
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International Distribution Network
Strategic partnerships and distribution centers serving customers across 50+ countries worldwide.
Asia Pacific
Regional headquarters in Zhengzhou with satellite offices in Shanghai and Guangzhou for enhanced customer support.
Coverage: China, Japan, Korea, Southeast Asia
Languages: Chinese, English, Japanese
Europe
Distribution partners in Germany, Netherlands, and United Kingdom ensuring rapid delivery across European markets.
Coverage: EU, UK, Switzerland, Norway
Compliance: REACH, CLP certified
North America
Authorized distributors in USA and Canada providing localized support and TSCA-compliant products.
Coverage: USA, Canada, Mexico
Compliance: TSCA listed products
Common Inquiries
What is your minimum order quantity (MOQ)?
MOQ varies by product. For standard products, we typically require 1kg minimum. For custom synthesis, we can accommodate sample quantities starting from grams. Please contact us for specific product requirements.
How long does it take to receive a quotation?
Standard product quotations are provided within 24 hours. Custom synthesis requests may take 3-5 business days depending on complexity. Urgent requests can be expedited upon request.
Do you provide technical data sheets (TDS)?
Yes, we provide comprehensive TDS including physical properties, chemical characteristics, applications, and handling guidelines for all products. SDS (Safety Data Sheets) are also available upon request.
What payment methods do you accept?
We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and PayPal for smaller orders. Payment terms are typically 30% deposit with 70% balance before shipment for new customers.
Can you arrange international shipping?
Yes, we have extensive experience in international chemical logistics. We can arrange air freight, sea freight, or express courier services depending on urgency and quantity. All shipments comply with IATA and IMDG regulations.
Do you offer custom synthesis services?
Absolutely. Our R&D team specializes in custom molecular synthesis. Please provide target molecule structure, desired purity, and quantity requirements. We'll evaluate feasibility and provide a detailed proposal.
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